Support
How can we help?
Contact Simmer Support
Email support@simmercooks.com.
To help us investigate, include your Simmer username or account email, your device model and iOS version, a short description of what happened, and a screenshot if useful. Never send your password or verification code.
Account and sign-in help
If you cannot sign in, confirm that you are using the email associated with your account and try the password-reset option in the app. If an email does not arrive, check your spam or junk folder before contacting support.
You can request account deletion using the account controls inside Simmer. If you cannot access the app, email us from the address connected to your account.
Technical troubleshooting
- Confirm that you have a stable internet connection.
- Close and reopen Simmer, then try the action again.
- Install the newest available version of Simmer and iOS.
- If the problem continues, contact us with the steps that caused it.
Reporting and safety
Use Simmer’s in-app reporting and blocking tools when available. For urgent safety concerns or when you cannot use the in-app tools, email support@simmercooks.com. If someone is in immediate danger, contact local emergency services.
Review our Community Guidelines for information about content and behavior that are not allowed on Simmer.
Privacy requests
Read our Privacy Policy to learn how Simmer handles information. For a privacy question or request, email support@simmercooks.com.